Reservation Policy

When will my booking become conclusive?

As soon as the booking is confirmed and the registration fee (or the entire rent) is paid, the booking becomes binding both for you and us.

When should I pay?

Within 10 days of sending an invoice, you pay a registration fee. The remaining amount must be paid at least 30 days prior to arrival (see date and amount on invoice).
If booking closer than 1 month before arrival, the full amount, plus a booking fee and any cancellation insurance, will be paid 10 days from the time we sent you the invoice.

What if I don’t pay on time?

If you do not pay the registration fee on time, your booking will be canceled. If you miss the final payment then this is also counted as a cancellation and then the rules for cancellation apply.

Cancellation

If you have a cancellation insurance, you can cancel your order up to and including the day before the arrival date no later than 18.00. We will then retain the booking fee and the cancellation insurance and will refund the remaining amount.

If you do not have cancellation insurance, the following applies:
Cancellation 1 month prior to arrival:
The full amount is refunded minus SEK 475 in cancellation fee.

Bookings made within 7 days of arrival:
(And where payment has not been made.) Oral or written cancellation can be made no later than 18.00 the day before arrival. If you do not cancel without canceling, we will charge a cancellation fee of SEK 225 and the price for the first day.

Cancellation policy

If you do not have cancellation insurance, you can only cancel in the following cases, death, illness, accident that affected family member or close relative, serious event that affected your home. This must not have been known when booking. You must be able to prove your obstacle with a certificate from a doctor, authority or insurance company, for reimbursement to take place. You will then receive a refund minus an administrative fee of SEK 225.

Depart before the agreed time

If you have ordered and paid for a specific period of time and have cancellation insurance but depart before this time expires, this is a cancellation.

If you have booked for a certain period of time and do not have cancellation insurance but need to leave in advance, the following applies:
When presenting a valid certificate, the same rules apply as for cancellation protection. As a reason for an early departure, we count for example: serious illnesses, accidents and deaths in your family or serious events in e.g. is housing.

As a valid certificate we count certificates from doctors, insurance, authorities or police.

Late arrival

If you do not arrive or notify the reception no later than 18.00 on the day of arrival, there will automatically be a cancellation and the place is then available for other guests. This only applies if you have not paid in advance.

What obligations do I have?

The agreement expires and the company must immediately move from the cabin/room/site and is not entitled to recover any part of the rental amount if;
– Someone in the company is disturbing in one of our accommodation alternatives or in the area.
– Someone in the company commits damage in one of our housing alternatives or in the area.
– Someone in the company uses our accommodation options and facilities for unintended purposes.
Fire safety rules and safety regulations are not followed.
– Smoking takes place at pension/hostel/cabin/service facility and a cleaning fee of 4000 SEK is also charged.

Complaint

In case of any remarks or errors, it must be put directly in place, so that we have the opportunity to rectify or correct any errors. If we do not agree, you can contact the General Complaints Board or the Consumer Counselor in your municipality.
If you want to claim compensation for consideration, this is done in writing within 10 days of the departure day

Force Majeure

Significant restrictions on delivery or circumstances beyond the control of the facility entitle us to cancel the contract without obligation to pay damages (eg strike, fire, lockout, war, natural disaster or the like).

Various

Cabins and hostel rooms
The accommodation price does not include cleaning, bed linen, towels or cot unless otherwise stated on the confirmation. You have access at the earliest at 15:00 to the cabins on the day of arrival and must leave no later than at 12:00 departure day.
Before the key is handed over, cleaning must have been done. For hostel rooms you have the earliest access at 15.00 day of arrival and must leave the hostel room no later than 11.00 on the day of departure.

The Guest house
You have access no earlier than 15:00 on the day of arrival and must leave the room no later than 11:00 on the day of departure.

Campsites
You have access to the site no earlier than 15:00 on the day of arrival and must leave no later than 12.00 at departure day. At a later check-out you will be charged an additional 24-hour fee.

Pets
Pets are only allowed in our cabins (not Kaptensstugan) and at the camping sites.

Cleaning
If you overlook cleaning, you will be charged a cleaning fee of SEK 1000.

Smoking
Is strictly prohibited in all our accommodation options and service facilities. Should this happen, the guest will be charged a cleaning fee of SEK 4000.